Safe Gaming

At 1xet Responsible Gaming — Keep the fun within limits

Gaming means entertainment — not harm. 1xet believes every player should know their limits and play with awareness. Our responsible gaming tools and guidelines are here to help you stay in control at all times.

24/7
Support Available
5+
Protection Tools
18+
Adults Only
Our Safe Gaming Tools

1xet provides a range of smart tools to help keep your gaming experience safe and in control.

Set a Deposit Limit

Set your own daily, weekly, or monthly deposit cap. 1xet ensures you never go beyond your budget.

Session Time Control

Decide how long you want to play before you start. Once the time is up, 1xet will automatically alert you and help you end your session.

Break reminder feature

If you need a short break, you can temporarily suspend your account for anywhere between 24 hours and 6 weeks. Clear your head, then come back.

Self-Exclusion

If you feel gaming is getting out of control, you have the option to close your account for anywhere from 6 months to permanently. It's a brave and right decision to make.

Loss Limit Setting

Set an option to automatically stop play once you've lost a set amount. Build the habit of not chasing losses with bigger bets.

Reality Check

Regular pop-up notifications will appear to remind you how long you've been playing. Stay aware and enjoy.

Table of Contents

Need Help?
Our support team is available 24/7, every day of the week. Log in to the platform and reach us via Live Chat.

Our commitment at 1xet: We believe gaming should be fun and controlled. Your well-being matters to us more than any profit.

1 What does responsible gaming actually mean?

Responsible gaming means treating gaming as a form of entertainment — not a livelihood or an escape from problems. At 1xet, the core idea is simple: know your limits, stick to them, and keep gaming as a small part of your life.

Many people think responsible gaming means playing less. The truth is, it means playing mindfully. You can play every day — just make sure gaming isn't affecting your family, work, or savings. Whether you're on slots, Live Casino, or Sports Betting at 1xet, we want you to play happy and stop happy.

Gaming addiction is a real issue that can affect anyone. It is not a sign of weakness — it is a mental health condition with solutions. 1xet takes this matter very seriously and ensures the necessary safeguards are in place for every player.

  • Gaming should always be for entertainment — not as a source of income.
  • You should not place more bets in hopes of recovering money you have already lost.
  • Be mentally prepared to lose whatever you spend on gaming before you start.
  • Take regular breaks and make time for other activities.
  • Avoid gaming when drinking or under emotional stress.
Responsible gambling tools on 1xet can be easily activated from your account settings. Using them makes you a smart player.

2 Recognizing the Signs of Problem Gambling

Problem gambling doesn't always start overnight. It builds up gradually, and it can often be hard to recognize on your own. 1xet wants you to stay aware of the signs below so you can seek help in time if needed.

Spending beyond budgetHigh Risk
Chasing losses by continuing to playHigh Risk
Neglecting family or workModerate risk
Feeling restless or uneasy when not gamingModerate risk
Occasionally playing for too longLow Risk
  • Lying or hiding behaviour related to gaming.
  • Placing bets with borrowed or loaned money.
  • Wanting to stop but being unable to.
  • Arguments with family over gaming.
  • Gaming late into the night for extended periods.
  • Gaming disrupting your sleep, meals, or daily routine.
If you notice two or more of the signs above in yourself, don't wait — contact 1xet support or activate the self-exclusion tool right away.

3 Assess Yourself

Ask yourself the questions below and answer honestly — this is just for you. 1xet wants you to stay aware of your own gaming habits.

1. Did you spend beyond your budget on gaming last month?
Never Once A few times Happens occasionally
2. When you lose, do you find yourself thinking "just a little more and I'll win it back"?
No, never Sometimes Occasionally feels this way Always feels this way
3. Is gaming affecting your family life or professional life?
Never at all Minor impact Occasional issues Significant impact
If you keep finding yourself answering with the second or third option, don't ignore it. 1xet's self-assessment tool and support team are ready to help.

4 How to Use the Protection Tools

Using 1xet's responsible gaming tools is straightforward. Just log into your account and follow a few simple steps to get everything set up. The steps are outlined below.

1
Log in to Your Account

Sign in to your 1xet account using your username and password.

2
Go to Account Settings

Click the profile icon in the top right corner and look for the "Account Settings" or "Responsible Gaming" section.

3
Choose Your Tool

Deposit limit, session time, loss limit, or cooling-off period — activate whichever tool suits your needs.

4
Set Your Limits

Set an amount or time limit for your chosen tool. For example: daily deposit limit of BDT 500.

5
Confirm and Save

Save your changes. Some settings take effect immediately; others apply after 24 hours.

Lowering your limit takes effect immediately. However, increasing a limit requires a 72-hour waiting period — this is in place for your own protection.

5 Protection of Minors

1xet is strictly for users aged 18 and above. Keeping children and teenagers away from gaming is our social responsibility. We enforce a rigorous age verification process, and any account that raises suspicion is reviewed immediately.

  • Age verification is mandatory at the time of registration.
  • The KYC process verifies your national ID or passport.
  • Additional verification may be requested at any time if there is any doubt.
  • Advice for parents: use parental control software on computers and phones.
  • If your child is curious about online gaming, teach them about responsible gaming practices.
If you suspect a minor is using 1xet, contact our support team immediately. The account in question will be suspended without delay.

6 Support & Resources

You don't have to face problem gambling alone. Beyond 1xet's support team, various organisations can also help. A few options are listed below.

1xet Live Support

Log in to the platform and reach our team directly via Live Chat — available 7 days a week, 24 hours a day.

Contact by Email

For anything related to responsible gaming, email us at [email protected]. You'll receive a response within 24 hours.

Remember — seeking help is not a sign of weakness, it takes courage. 1xet is always here for you.

Frequently Asked Questions

Yes, all of 1xet's responsible gambling tools are completely free. Deposit limits, session time, loss limits, cooling-off periods, and self-exclusion — all of these can be activated at no cost from your account settings.

Once your self-exclusion period ends, you can apply to reactivate your account. However, permanent self-exclusion cannot be reversed. For fixed-term self-exclusion, you will need to contact the support team at the end of the period and complete a set waiting period before reactivation.

Yes, lowering your deposit limit takes effect immediately. However, increasing your limit is subject to a 72-hour waiting period. This rule exists to protect you — so that you don't end up spending more in the heat of the moment.

No — only the account holder can change their own protection settings. However, if you'd like someone to help you through the process, contact the 1xet support team and they'll guide you through the right steps.

A cooling-off period is a temporary break — typically from 24 hours up to 6 weeks — during which your account is temporarily inactive. Self-exclusion is longer-term, ranging from 6 months to permanent. For serious issues, self-exclusion is the right choice.

Absolutely not. 1xet is strictly for users aged 18 and above. Age verification is mandatory at registration, and identity documents are checked during the KYC process. Any minor who attempts to register will have their account cancelled immediately.
Enjoy Responsibly

Play Safe, Play Happy — at 1xet

Responsible gaming doesn't mean less fun — it means more control. Register now and start playing with smart limits in place.

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